Frequently asked questions

Can I only order from you online?

No, you can visit our shop where many wood carvings, especially Nativity scenes are on display. We have a large selection of Nativity sets; amongst others the figures from the Original Kostner Nativity, the Ulrich Nativity and the Fill Occident Crib are available all year round.

How much is postage?

Shipping charges are calculated according to your country. For Germany we have a set unit price of €5.60. More information..

What happens if I an unhappy with my ordered items?

You may cancel your contract within 14 days, without giving reasons, in written form e.g. letter, fax, email) or – if the goods are received before the deadline - by returning the goods.The time period begins after the receipt of the notification in writing. More information..

How can I pay?

After you have chosen your articles and put them in the shopping cart, in the next step of our Online-shop the payment methods will be shown...More information

I would like to order more Nativity figures.How do I determine the size of my Nativity figures?

Most Nativity scenes are a unit, with large and small figures, but the scale is taken from the largest standing male figure, and measured in cm. This gives the size of your Nativity set. All the other figures in the set are based on these proportions.

Is everything in your Online-shop made of wood?

All the figures in our Online-shop are carved out of maple, stone-pine or lime wood. The item descriptions give this information; for example (Nativity scene stone-pine or Madonna lime wood)

What actually happens to my personal details if I order from you?

Customers’ personal data is stored only for order processing. .More information

I don’t like ordering online. Can I order by telephone?

Yes, give us a call, we will be pleased to advise you and take your order.

Monday to Friday from 9:00am-6:30pm and Saturday from 9:00am - 6:00pm

By telephone: 49-(0)89-264519
By E-Mail: shop@wesely-schnitzereien.de